Privacy Policy
Last Updated: SUNDAY, FEBRUARY 8 , 2026
TRENDI (“TRENDI”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or use our services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Brand Name: TRENDI
Location: Beirut, Lebanon
Operating Scope: Lebanon and globally
Contact Email: [email protected]
Website: trendilb.com
TRENDI provides AI automation, chatbot development, marketing AI solutions, AI consulting, and related services for individuals and businesses.
2. WHAT DATA WE COLLECT
We collect only the personal data necessary to provide our services.
2.1 Personal Data You Provide
We may collect the following information directly from you:
Full name
Email address
Phone number
Customer business data (such as business details you provide for automation, chatbot building, CRM integration, marketing setup, or AI consulting)
User inputs submitted through forms, chatbots, or communication channels
2.2 AI Inputs and Outputs
When you interact with our AI services or chatbots, we may process:
Prompts, text inputs, messages, and instructions you provide
AI-generated responses and outputs
3. COOKIES AND TRACKING
We only use necessary cookies required for website functionality, security, and basic operation.
We do not use advertising cookies or behavioral tracking cookies unless clearly stated in the future.
You may disable cookies through your browser settings, but this may affect certain website features.
4. HOW WE USE YOUR INFORMATION
We use collected data for the following purposes:
To provide and deliver our services
To communicate with you regarding your account, services, or inquiries
To provide customer support
To send service-related notifications
To send marketing communications (only when permitted or requested)
To improve and optimize service quality and performance
To protect against fraud, abuse, and unauthorized access
To comply with legal obligations
5. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
If you are located in the European Economic Area (EEA), the UK, or other regions with similar laws, we process your personal data based on one or more of the following legal grounds:
Consent (for marketing messages or optional services)
Contractual necessity (to provide services you request)
Legitimate interests (service improvement, business operations, fraud prevention)
Legal obligations (where required by law)
6. AI DATA PROCESSING AND MODEL TRAINING
TRENDI may use third-party AI tools to provide automation, chatbot responses, and AI-generated outputs.
Important Notice
We do not use your personal data, prompts, or messages to train our own AI models.
User inputs are processed temporarily for the purpose of generating responses or completing automation tasks.
However, third-party AI providers (such as OpenAI/ChatGPT, Google Gemini, and others) may process data under their own privacy policies and terms.
7. THIRD-PARTY SERVICES WE USE
We may share limited data with trusted service providers necessary to deliver our services. These providers may include:
GoHighLevel (CRM, automation, messaging, lead management)
OpenAI / ChatGPT (AI processing)
Google Gemini (AI processing)
Kling (AI media tools, if used for customer projects)
Grok (AI processing, if used for customer projects)
Nano Banana (AI services/tools, if used for customer projects)
Twilio (communication tools such as SMS, calls, and optionally WhatsApp)
We only share information with third parties to the extent required to perform the service.
8. COMMUNICATIONS (EMAIL, SMS, WHATSAPP)
We may contact you through:
SMS
WhatsApp (depending on customer needs and service configuration)
Marketing
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails, or
Contacting us at [email protected]
Even if you opt out of marketing, we may still send service-related messages (such as confirmations, technical notices, or account-related communications).
9. DATA SHARING AND DISCLOSURE
We do not sell your personal information.
We may share your information only in the following cases:
With third-party service providers needed to operate our services
If required by law, legal process, or government request
To protect our rights, safety, and security
In case of a business transfer, merger, acquisition, or asset sale
10. INTERNATIONAL DATA TRANSFERS
TRENDI operates globally and may use service providers located in different countries.
Your data may be processed outside Lebanon, including in countries that may have different data protection laws.
When international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections and compliance measures.
11. DATA RETENTION
We retain personal data only as long as necessary for the purposes described in this policy.
Account Data
We retain your data until account deletion.
Backups
After deletion, we may retain backup copies for up to 15 days for security, disaster recovery, and system integrity purposes. After this period, the data is permanently deleted where technically feasible.
12. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing for marketing purposes
Withdraw consent at any time (where consent is the legal basis)
To exercise your rights, contact: [email protected]
We may request identity verification before processing your request.
13. SECURITY MEASURES
We implement reasonable security measures to protect your personal information, including:
Encryption and secure processing practices
Access restrictions
Secure systems and storage protections
However, no online service can guarantee 100% security. You use our services at your own risk.
14. CHILDREN’S PRIVACY
TRENDI services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children under 16. If you believe a child has provided us personal data, contact us immediately and we will delete it.
15. THIRD-PARTY LINKS
Our website or services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies separately.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated policy.
17. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:
📩 [email protected]
📍 Beirut, Lebanon
🌐 trendilb.com